This Privacy Policy explains in full how betone collects, uses, stores, and protects the personal data of players across Bangladesh. We are committed to handling your information with the highest standards of transparency, security, and respect for your rights.
betone ("betone", "we", "us", "our") operates the online gaming and sports betting platform accessible at https://betone.biz and its associated subdomains and mobile interfaces (collectively, the "Platform"). We are dedicated to protecting the privacy of every individual who visits, registers with, or interacts with our Platform.
This Privacy Policy ("Policy") sets out in clear and plain English the categories of personal data we collect from you, the lawful grounds on which we process that data, the purposes for which it is used, the parties with whom it may be shared, the period for which it is retained, and the rights available to you as a data subject. This Policy applies to all players, visitors, and prospective users of the betone Platform.
By registering an account, accessing the Platform, or submitting personal information to betone in any form, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not access or continue to use the betone Platform.
Our Commitment: betone does not sell, rent, or trade your personal data to any third party for their own independent marketing purposes. Your data is used exclusively to operate and improve the Platform and to fulfil our legal obligations as described in this Policy.
For the purposes of data protection legislation applicable to the betone Platform, betone acts as the data controller in respect of all personal data collected from players and visitors based in Bangladesh and any other jurisdiction in which betone operates.
As data controller, betone determines the means and purposes of processing personal data collected via the Platform. Where betone engages third-party service providers to process data on its behalf — such as payment processors, identity verification providers, and analytics platforms — those parties act as data processors and are contractually bound to process personal data solely on betone's instructions and in compliance with applicable data protection obligations.
All enquiries relating to data protection, the exercise of your rights as a data subject, or any concern about how betone handles your personal information should be directed to betone's support team using the contact details set out in Section 15 of this Policy.
betone collects the following categories of personal data from players and Platform visitors. We collect only the data that is necessary for the purposes identified in Section 5 of this Policy, in accordance with the principle of data minimisation.
| Category | Examples | Required / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, National ID or passport number | Required for KYC |
| Contact Data | Email address, Bangladeshi mobile telephone number, residential address (including district, city) | Required at registration |
| Account Data | Username, encrypted password, account status, security question s, account preferences | Required at registration |
| Financial Data | Deposit and withdrawal history, transaction amounts in BDT, payment method identifiers (bKash number, Nagad number, masked card details) | Required for transactions |
| Verification Documents | Scanned or photographed copies of National ID card, passport, driving licence, utility bills, bank statements | Required for KYC |
| Gaming Activity Data | Game session logs, bet history, wagering amounts, game type preferences, win/loss records, bonus usage | Automatically collected |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session duration, referring URL | Automatically collected |
| Communications Data | Records of support chat transcripts, email correspondence with betone, complaint submissions | Collected when you contact us |
| Marketing Preferences | Consent status for promotional communications, preferred contact channel, opted-out categories | Optional |
Sensitive Data: betone does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required to fulfil a legal obligation (for example, where a problem gambling self-exclusion request involves health-related context shared voluntarily by the player). Any such data is handled with the highest level of protection and is not used for any commercial purpose.
betone collects personal data through several distinct channels. Understanding how we gather your information helps you make informed decisions about your use of the Platform.
The majority of personal data betone holds is provided directly by you during the following interactions:
When you access and use the betone Platform, certain technical and behavioural data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browsing behaviour on the Platform, and the pages and games you interact with. See Section 10 of this Policy for full details on our cookies and tracking practices.
In limited circumstances, betone may receive personal data about you from third-party sources, including:
betone processes personal data only where there is a lawful basis to do so. The following table sets out the primary purposes for which betone processes your personal data and the corresponding legal basis for each purpose.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, Contact, Account Data | Performance of contract |
| Processing deposits and withdrawals in BDT | Financial, Identity Data | Performance of contract |
| KYC identity verification and age verification (18+) | Identity, Verification Documents | Legal obligation |
| Anti-money laundering (AML) and fraud prevention | Financial, Identity, Technical Data | Legal obligation / Legitimate interests |
| Providing gaming and betting services | Gaming Activity, Account Data | Performance of contract |
| Responsible gaming monitoring and intervention | Gaming Activity, Account Data | Legal obligation / Legitimate interests |
| Customer support and complaints handling | Communications, Identity Data | Performance of contract / Legitimate interests |
| Platform security and technical operations | Technical, Account Data | Legitimate interests |
| Sending promotional communications (with consent) | Contact, Marketing Preferences | Consent |
| Analytics and Platform improvement | Technical, Gaming Activity Data | Legitimate interests |
Where betone relies on legitimate interests as the legal basis for processing, we have assessed that our interests do not override your fundamental rights and freedoms as a data subject. Where betone relies on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
betone does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
To process deposits and withdrawals, betone shares relevant financial and identity data with our payment partners including bKash, Nagad, Rocket, Upay, and card network processors. These providers act as independent controllers for the portions of your data they hold under their own terms and privacy policies.
betone engages third-party KYC and identity verification specialists to assist with the verification of player identity documents and age confirmation. These providers process verification data solely on betone's instruction and are bound by data processing agreements that prohibit any secondary use of your data.
Game session data — including stake amounts, game outcomes, and session timestamps — is shared with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi in order to facilitate game delivery, record game results, and calculate payouts. These providers do not receive personally identifying information beyond what is strictly necessary for game operation.
betone may use third-party analytics and technology platforms to monitor Platform performance, detect security threats, and improve the player experience. Such providers process technical and behavioural data under strict contractual confidentiality obligations and may not use the data for their own commercial purposes.
betone may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts where required to do so by applicable law, court order, or regulatory directive. In such circumstances, betone will disclose only the minimum data necessary to satisfy the legal obligation and will, where permitted by law, notify the affected player of the disclosure.
No Marketing Disclosure: betone does not share your personal data with third-party advertisers, data brokers, or marketing networks. If betone were ever to change this practice, we would seek your explicit consent before doing so.
betone's primary data processing infrastructure is located in servers serving the Asia-Pacific region. In some circumstances, personal data may be transferred to, stored on, or processed by systems or personnel located outside Bangladesh — for example, where betone's technology or game provider partners operate data centres in other jurisdictions.
Where personal data is transferred outside Bangladesh to a jurisdiction that does not provide an equivalent level of data protection, betone takes appropriate safeguards to ensure that your data remains protected to a standard at least equivalent to that required under applicable Bangladeshi data protection principles. These safeguards may include contractual clauses that impose data protection obligations on the receiving party, technical measures such as encryption in transit, and access controls that limit who may view transferred data.
By using the betone Platform, you acknowledge that your personal data may be transferred internationally in the manner described above. If you have concerns about international data transfers, you may contact betone's support team using the details in Section 15.
betone retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, and in any event for no longer than required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to technical constraints — for example, data held in encrypted backup archives — betone ensures that such data is isolated from active processing and scheduled for deletion at the earliest practicable opportunity.
betone applies a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
No Absolute Guarantee: While betone employs strong security measures, no system of electronic data transmission or storage is entirely immune to risk. In the event of a confirmed personal data breach that is likely to result in a risk to your rights and freedoms, betone will notify affected players without undue delay in accordance with applicable legal requirements.
betone uses cookies and similar tracking technologies on the Platform to ensure that core functionality operates correctly, to remember your preferences, and to gather aggregate analytical data that helps us understand how the Platform is used. A cookie is a small text file placed on your device by a web server, which can be read by that server on subsequent visits.
You may control cookie settings through your browser's privacy or settings menu. Most modern browsers allow you to block third-party cookies, delete existing cookies, and receive alerts before a new cookie is placed. Please note that disabling strictly necessary cookies may impair the functionality of the betone Platform, including your ability to log in or maintain a session. betone does not use third-party advertising or retargeting cookies.
As an individual whose personal data is processed by betone, you have a number of rights in relation to that data. betone is committed to honouring these rights within a reasonable timeframe and without charge in the first instance.
To exercise any of the above rights, please contact betone's support team using the contact details provided in Section 15. betone will acknowledge your request within 5 business days and aims to fulfil all data subject rights requests within 30 calendar days. In cases of complexity or high volume, the response period may be extended by a further 30 days, of which betone will inform you.
Identity Verification for Rights Requests: To protect your data, betone will verify your identity before processing any data subject rights request. You will be asked to provide sufficient information to confirm that you are the registered account holder before any data is disclosed or deleted.
The betone Platform is strictly for adults aged 18 years and above. betone does not knowingly collect, process, or retain personal data from any individual under the age of 18. Age verification is a mandatory component of betone's registration and KYC processes, and any account found to have been opened by or on behalf of a minor will be immediately suspended and permanently closed.
If you have reason to believe that a minor has registered an account on the betone Platform or has provided personal data to betone, please contact our support team immediately using the details in Section 15. Upon confirmation, betone will delete all data associated with the minor's account without delay and will not process any pending transactions on that account.
Parents and guardians of minors who may be at risk of accessing online gambling platforms are strongly encouraged to use appropriate parental control software to restrict access to gambling websites.
The betone Platform may contain references to or integrations with third-party services — including payment gateways such as bKash, Nagad, Rocket, and Upay, and game content delivered by external providers. When you interact with a third-party service or are redirected to a third-party interface, that third party's own privacy policy governs the processing of any personal data you provide to them in that context.
betone is not responsible for the privacy practices, data security standards, or content of any third-party website, application, or service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the betone Platform. The presence of a third-party service integration on the betone Platform does not constitute betone's endorsement of that party's data handling practices.
betone reviews this Privacy Policy periodically and reserves the right to update or amend it at any time to reflect changes in applicable law, betone's data processing practices, or the services offered on the Platform. Where changes are material — particularly where they affect the legal basis for processing, the categories of data collected, or the rights available to you — betone will provide at least 14 days' advance notice by displaying a prominent notice on the Platform and, where reasonably practicable, by sending a notification to your registered email address.
The effective date at the top of this Policy indicates when the current version entered into force. Your continued use of the betone Platform following the effective date of any amended Policy constitutes your acknowledgement of the updated terms. The most current version of this Privacy Policy is always available at https://betone.biz/privacy-policy. If you do not accept the revised Policy, you should cease using the Platform and request account closure before the effective date of the change.
If you have any questions, concerns, or requests relating to this Privacy Policy or betone's handling of your personal data, please reach our support team using the details below. All data protection enquiries are handled in English and are subject to the identity verification process described in Section 11.
Please include your registered username and a clear description of your data protection query in your message so that our team can direct it to the appropriate person and respond without unnecessary delay. betone aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 10 business days.
betone takes every data protection enquiry seriously. We are committed to being transparent about how we handle your personal information and to responding to your requests in a timely, respectful, and professional manner.
Six pillars that underpin betone's approach to data privacy and security for all players across Bangladesh.
Every session on betone is protected by bank-grade SSL/TLS encryption. Personal data, payment details, and login credentials are fully encrypted in transit so they cannot be intercepted by any third party.
betone never sells, rents, or trades your personal data to advertisers, data brokers, or marketing networks. Your information is used solely to operate the Platform and fulfil our legal obligations — nothing more.
We clearly document every category of data we collect, every purpose for which it is used, and the legal basis for each processing activity. No hidden data collection, no undisclosed sharing arrangements.
betone retains personal data only for as long as legally required. Once the applicable retention period expires, data is securely deleted or irreversibly anonymised. We do not hold data indefinitely.
As a betone player, you have the right to access, correct, delete, or export your personal data at any time. Submit a request to our support team and we will respond within 30 days — free of charge for standard requests.
betone does not knowingly collect data from anyone under 18. Age verification is mandatory at registration, and any account associated with a minor is immediately closed and its data purged. For adults aged 18 and above only.
Your privacy is protected every step of the way. Ready to enjoy cricket betting, live casino, and slots on a platform you can trust? For adults aged 18 and above only.